Shipping & Delivery
Holiday Shipping Cutoff
Mother's Day (Sunday, May 9, 2021)
For arrival on or before Mother's Day, please place your order for in-stock items before:
Friday, April 23rd, 11pm EST
NOTE: We cannot guarantee holiday delivery for Furniture and White Glove items delivered by truck.
Upholstered Furniture DelaysAt this time you will see longer than normal wait times for upholstered items such as sofa, sectionals, chairs and beds. We will continue to update you as more information becomes available and appreciate your patience.
We offer three types of delivery, determined by the products in your order. A product's delivery type is displayed under the "Stock Status" information on each product page online.
Note: Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately, but you will only be charged one delivery fee per order.
If you have added personalization or monogramming, please add 4 business days for shipping. Personalized cannot be cancelled or returned.
Please provide a street address for delivery — we cannot ship to PO Boxes.
TYPES OF DELIVERY
- Small Parcel & Large Parcel
- Small Furniture & Large Rugs
- White Glove Delivery
1. Small & Large Parcel
Small and Large Parcel will be shipped by Purolator using either PuroPost (a joint service with Canada Post) or PuroGround. If a Canada Post package cannot be delivered, Canada Post will leave a notice for pick–up at a nearby location. If a PuroGround package cannot be delivered, you’ll also receive a notice with the option for pick-up at a local depot, or you can request re–delivery.
Note: We are unable to deliver to Quebec.
For more information go to www.purolatorinternational.com
2. Small Furniture & Large Rugs
Small furniture and larger homeware items are delivered to your home by our home–delivery partner. This service will deliver your items into your room of choice. Once you have placed your order, you will receive a call to arrange a delivery time. Please allow up to 12–15 days from the date of order (for in–stock items) to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days rural areas.
Note: We are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or re–arrange furniture.
3. White Glove In–Home Delivery
For White Glove Delivery items, we employ a more specialized delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre–assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.
Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 12–15 days from the date of order to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas.
Note: We are unable to provide our White Glove Delivery service to some areas.
SHIPPING RATES & LOCATIONS
Truck Delivery — Unlimited Flat Rate for small furniture & large rugs starting at $275. White glove furniture delivery starting at $329*
Small Parcel starting at $19.95*
Large Parcel starting at $39.95*
*The starting rate may not apply to your postal code. Delivery charges are determined by your delivery destination, items ordered, level of delivery service required.
Note: We are unable to ship to Quebec at this time.
|Item Type||Delivery Method||Metro||Rural|
|Small & Large Parcel||Parcel / Doorstep||10 - 15 Days||12 - 18 Days|
|Ready To Ship Furniture||In Home Delivery||3 - 4 Weeks||5 - 6 Weeks|
|Made To Order Upholstered Furniture*||In Home Delivery||12+ Weeks||14+ Weeks|
|Made To Order Upholstered Furniture/Special Fabrics*||In Home Delivery||12+ Weeks||14+ Weeks|
*Made to Order items are final sale and cannot be cancelled, returned or exchanged.
For in–stock items, you will receive processing and shipping confirmation emails within 5–7 business days from order.
TAKE IT HOME TODAY
Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.
BACK ORDERED ITEMS
Items that are on backorder will be shipped when they are in stock. In the event of any delay, we will notify you by email.
All prices quoted online exclude taxes, shipping and delivery charges.
Delivery is only available within Canada at this time. Only customers with a Canadian billing address can purchase from this website. For orders outside Canada please visit potterybarn.com