Where are your Pottery Barn stores located in Canada?
Please see our Stores page for detailed location information and store hours.
Does Pottery Barn ship merchandise to Canadian addresses?
Our Canadian stores are able to ship select items carried by them to locations across Canada. Shipping restrictions apply to certain furniture items. For further information, please contact the Pottery Barn store nearest you. Contact information can be found on our Stores page.
Can I order items to be sent as gifts to the United States?
PotteryBarn.com cannot currently support Canadian billing addresses online. However, if you would like to have a gift sent to a United States address, please call 1-866-753-1348 (or 1-702-360-7002 if calling from outside the United States) and a customer representative will be happy to assist you.
Does Pottery Barn ship catalogues to Canadian addresses?
Unfortunately, our systems do not accommodate shipment of catalogues outside of the United States. We value your interest in our company. Please visit Request Info to register for updates about our stores in Canada and future opportunities for our Canadian customers.
Do Canadian stores have in-store gift registry?
We are pleased to announce the addition of Pottery Barn Wedding & Gift Registry in our Canadian Pottery Barn stores! This service is provided exclusively for our Canadian Registrants and is available in all our Canadian Pottery Barn retail stores. For assistance with creating or purchasing from a Canadian Registry, please contact one of our Canadian Pottery Barn Stores.
Can I order items from the U.S. Pottery Barn gift registry for delivery within the United States?
Purchases from a U.S. gift registry can be made through our customer care centre by calling 1-866-753-1348 (or 1-702-360-7002 if calling from outside the United States). The customer service representative will ensure that the purchase is updated in the gift registry.
What is Pottery Barn's return policy?
Within 7 days of Quick Ship upholstery delivery or within 30 days of purchase of all other products, you may return your purchase for a refund of the merchandise value. Returns of Design Studio furniture purchases are subject to a 20% restocking fee. For returns of items purchased from a gift registry, we will provide a refund or exchange for the merchandise within 90 days of event or within 90 days of purchase, whichever date is later. We cannot accept returns on monogrammed, special–order, or items damaged through normal wear and tear. We also cannot accept returns of final sale items which are identified by a price which ends in $.97. An original receipt is required for all refunds. Returns with an original receipt will be refunded in the original form of payment; cash and cheque purchase refunds over $100 will be issued as a company cheque (may take 2 weeks from time of request). All returns without an original receipt or with a gift receipt will be refunded in the form of a merchandise credit card. For returns without an original receipt, the refund or exchange will be issued at the current selling price. Items returned with a gift receipt will be refunded or exchanged at the original purchase price. Photo Identification is required for all returns without the original receipt.
Does Pottery Barn offer gift cards?
We offer gift cards in all of our stores. Please note, gift cards can only be honoured in the country in which they were purchased.
Can I exchange or return merchandise in Canada that was purchased in the United States or vice versa?
Cross-border returns are not allowed. Purchases made in the US can only be returned in the US and purchases made in Canada can only be returned in Canada.
How can I reach Pottery Barn?
You may reach Pottery Barn via email. We do our best to reply to all inquiries within one business day. Please see Contact Us for email information.
How do I forward my résumé for employment in your Canadian stores?
Pottery Barn Canada is actively seeking qualified retail store associates. For a current list of job descriptions, please visit Careers.
I would like to profile Pottery Barn Canada for an article I am writing. Who should I contact for further information?
All media inquiries should be forwarded via email to .
How can I learn more about the Williams-Sonoma corporation?
Investor relations, most recent press releases, executive biographies and the company history can be found on the Williams-Sonoma, Inc. corporate website at www.williams-sonomainc.com.